Preserving institutional wisdom

Go to [[Watson AI is changing how business is done]] or [[Ideas for Newsrooms (LIST)]].

Also see the [[Master of Philosophy - Main Page]]

Company: Woodside Petroleum

Industry: Extractive industries

What happens when you lay off a whole generation of employees? You lose their knowledge.

The same thing happens when people retire, but that rarely happens these days. Either way, you need to capture that knowledge.

On layoffs and job creation

See:

• [[Time-Proportion Value Increase of the Journalist]]
• [[The threat to journalists' jobs]]
• [[Opinions on AI replacing jobs]]
• [[Traditional journalism driving AI, not AI driving journalism]]

How Watson learned, in five easy steps:

1. Watson was trained

Watson absorbed over 600,000 pages of documentation, from reports to correspondence.

2. Watson was tested

The machine learning model was continuously updated to be able to analyze a higher volume of records.

3. Watson was launched

Over 80% of employees adopted Watson for their day-to-day work.

4. Watson got results

Employees used to spend 80% of their time researching problems and 20% fixing it. Watson has reversed that.

5. Watson keeps learning

Employees are encouraged to provide feedback, whether they’re brand new or have years of experience.