Expertice on call

Go to [[Watson AI is changing how business is done]] or [[Ideas for Newsrooms (LIST)]].

Also see the [[Master of Philosophy - Main Page]]

Company: Humana

Industry: Insurance

One of the companies that essentially paid for the initial research into voice assistant AI capabilities for Watson. Indeed this is the case:

Humana's Voice Assistant solution pattern recently became formalized in the Watson Assistant for Voice Interaction solution offering.

Operating costs were a third of the existing system.

It also doubled the response rate of the previous system.

Used a small call centre to train improvements before pushing to the broader system.

The solution receives more than 7,000 voice calls from 120 providers per business day.