📚 node [[2023 04 12]]
  • [[work]]
    • [[summit]] prep
      • publish document for session
      • review sessions
      • verify status of canadian permit as I'm doing a layover there
      • book hotel in sunnyvale

2023-04-12

  • [[Ask]]: what would they get out of this?
  • When someone is having an [[emotional]] explosion, let them vent.
    • Summarize what they say and ask if that's right.
    • Label a [[feeling]] and ask if the label is right.
    • [[Ask]] them about what makes this [[problem]] a high priority [[now]]. Reference [[time]]. Ask them about what they need from us now.
    • [[Ask]] them about a way forward.
    • [[Ask]] them about what makes them feel the way they do.
    • Appeal to their [[self]]-interest.
📖 stoas
⥱ context