layout: post title: Asterisk for Tech Support Voicemail created: 1081199403 categories:

• VoIP

I’d probably be more excited about this if I had to perform day-to-day support anymore, but it’s still cool: an interface between the Asterisk VoIP PBX and the Request Tracker trouble-ticket system. This would probably be a great way to handle support voicemail in a small tech company. It’d be interesting to see what it’d take to route all support calls through RT; it’s pretty typical to have support email recorded in RT, so why not “this message may be recorded to ensure quality service” calls? *scottstuff*: Asterisk and Request Tracker

Scott continues to churn out new uses and abuses for Asterisk at a prodigious rate.