📚 node [[enriching customer service]]
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garden/KGBicheno/Artificial Intelligence/Watson AI Overview/Module 1 - How Watson AI works/Enriching Customer Service.md by @KGBicheno
Enriching Customer Service
Go to [[Module 1 - Watson AI Overview]] or the [[Main AI Page]]
There are two ways bots can assist a business, either by
- having a 24-hour assistant always on hand, or
- having an online assistant behind employees, augmenting their capabilities.
A representation of the above two scenarios
Autodesk built Ava, backed by Watson
-
First contact with clients
- Resolution time with Ava: 5 mins
- Resolution time with a human: 38 hours
- Cost with Ava: $1
- Cost with a human: $15 - $200
- 30,000 conversations a month
📖 stoas
- public document at doc.anagora.org/enriching-customer-service
- video call at meet.jit.si/enriching-customer-service
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