# Improve your writing - Tone: attitude. changes depending on circumstance, and is used to set the mode of conversation. - voice: setting a consistent voice is the most important thing you can do for advertising. clear, honest transparency is a great way to start, but introducing flavorful word choice can build upon this. this is a discussion of consistent words and terms to refer to companies in internal and external writing; for example, 'independents' vs. 'employees'. - natural speech: write as you speak, using fewer nouns and more verbs - this infuses words with empathy. - speak the audience's language. - avoid business speak. ## References [griffin.sh: How We Write](https://blog.griffin.sh/2020/06/05/how-we-write/)